Warehouse Automation Services Market to Double by 2025
仓库自动化服务市场到2025年将翻倍

In a new report on the warehouse automation service market, research company Interact Analysis has revealed that soaring growth in the warehouse automation equipment market is causing parallel growth in the market for service contracts–worth $4.3bn in 2020 and projected to grow to $8.7bn by 2025.

在一份关于仓库自动化服务市场的新报告中，研究公司Interact Analysis披露，仓库自动化设备市场的飞速增长正在带来服务合同市场的平行增长--2020年价值43亿美元，预计到2025年将增长到87亿美元。

Interact Analysis’s research predicts that the global market for servicing of installed automation equipment will see year-on-year double-digit growth up to 2025, when revenues will top $8.7bn. This will be a stable and lucrative market for OEMs and integrators, affording higher profit margins than equipment sales. Currently, a significant number of end-users carry out service and maintenance in-house or use a third party. And there are also customers who consider it cost-effective to leave their machinery un-serviced. Interact Analysis’s work shows that the growing complexity of equipment and rising pressure to avoid machinery down-time, will mean that OEMs and integrators will significantly grow their share of the services market in the next five years.

Interact Analysis的研究预测，到2025年，全球已安装的自动化设备的服务市场将出现逐年两位数的增长，届时收入将达到87亿美元。对于原始设备制造商和集成商来说，这将是一个稳定和有利可图的市场，提供了比设备销售更高的利润率。目前，大量的终端用户在内部进行服务和维护，或使用第三方。也有一些客户认为不对他们的机器进行维修是符合成本效益的。Interact Analysis的工作表明，设备的复杂性不断增加，避免机器停工的压力也在增加，这意味着原始设备制造商和集成商在未来五年内将大大增加其在服务市场的份额。

The research shows that the potential revenue generated from offering a lifetime service contract to an automation project is roughly equivalent to the original cost of the project. So, in broad brush terms, a whole-life service contract could double the original revenue from the sale of the machinery. Furthermore, the research shows peaks and troughs in the service cycle, with the highs coming around the 5-, 10- and 15-year marks, corresponding to times when parts are likely to require replacement, and computers and control equipment to need upgrading.

研究表明，为一个自动化项目提供终身服务合同所产生的潜在收入，大致相当于项目的原始成本。因此，从广义上讲，一份终身服务合同可以使机器销售的原始收入翻倍。此外，研究显示，服务周期有高峰和低谷，高点出现在5年、10年和15年左右，对应的是零件可能需要更换，计算机和控制设备需要升级的时候。

In 2020, on-site service in various incarnations - site visits to identify and repair problems, preventive maintenance visits, and the deployment by OEMs of technicians to sites on a full- or part-time basis – accounted for 40% of service revenues. Upgrade services (modernization or alteration of existing systems, not replacement) accounted for 22%, and remote services, where customers have telephone hotline access to support, 19%. That figure of 19% belies the fact that basic hotline service packages have a very high take-up among end-users, some 80-90%. Additionally, on-site services will become more prevalent as automation solutions get more sophisticated.     

2020年，各种形式的现场服务--发现问题和修理的现场访问、预防性维护访问、以及原始设备制造商向现场部署全职或兼职的技术人员--占服务收入的40%。升级服务（现有系统的升级或改造，而非更换）占22%，远程服务，即客户通过电话热线获得支持，占19%。这个19%的数字掩盖了一个事实，即基本的热线服务包在终端用户中的使用率非常高，约为80-90%。此外，随着自动化解决方案变得更加复杂，现场服务将变得更加普遍。